Rackley has a strict No Return, No Exchange Policy.

Rackley warrants that our products are thoroughly inspected and checked before shipment or delivery.

In the rare event that the purchased product is defective/faulty, the customers are given 3 days (from the date the order was received) to report to us. We shall no longer entertain return requests beyond 3 days. Customers will be responsible for return shipping charges.

To be eligible for a return, it must meet the following critieria:
- Item must be unused and in the same condition that you received it
- Item must have no scratches/dents/damages
- Item must be in the original packaging
- Item must be returned along with its accessories and freebies

Clothing and footwear items are non-returnable and non-exchangeable. In the event that it does not fit as anticipated, we may accommodate exchange requests within 1 to 2 days from the date you receive the item. (Requests beyond 3 days will no longer be accommodated.) The customer is responsible for the return shipping charge as well as the shipping charge of the replacement shoe. Please ensure that you ordered the correct size as this process may be costly. Product should be unused, cords and tags uncut, and should be complete with packaging/case/shoe bag/freebies (if any)

Here is the Return/Exchange Process:
1) Inform us immediately by sending an email at Please be informed that we will no longer accommodate return requests for products with "receive date" that are beyond 3 days. Take clear photos if the reason for return is due to a defective product. Ensure that all the conditions stated above are ALL met. 
2) Give us 24 to 48 hours to review the case. We will notify you via email for the updates.
* Please DO NOT ship the product without an approval from us. Voided returns will be shipped back to the customer at his or her expense.

Return address will be provided to you as soon as return request is approved.